Terms of service

CleanHQ (Prasannjeet Singh), Enskild näringsidkare, Org.nr 891010-6973, Väderkvarnsbacken 163, 352 56 Växjö. info@cleanhq.se, 070 061 76 60.

We build websites and run the services around them: booking, instant notifications, a booking assistant in chat, and growth tooling. The scope of your engagement is agreed in writing before work begins.

The assistant is a booking helper. It answers questions about your business, captures leads, and takes bookings. It is not a general-purpose chatbot, and we set it up to stay within that job.

It always introduces itself as an assistant and never pretends to be a person. When a question needs a human, it collects the visitor's contact details so you can follow up.

On messaging channels, the assistant runs on your own accounts and your own phone numbers. The accounts stay yours; CleanHQ is the technology provider behind them.

Acceptable use: the assistant and its channels may only be used for your own business, lawfully and honestly. No spam, no misleading messages, nothing that breaks the rules of the channel it runs on.

If you use a channel to message your own customers, you are responsible for having their consent (opt-in) where the law or the channel requires it.

Email support gets a reply from a person within 24 hours. Urgent matters can be taken by phone.

If something we run for you breaks, it is our problem, and we fix it within 24 hours.

Prices on the website are indicative and shown excluding VAT (25%). The final price is confirmed in a quote. Payment terms are stated on the invoice.

Monthly services run month to month and can be cancelled at any time. The website itself is a one-time build and stays yours.

For your customers' conversations with your assistant, your business is the data controller and CleanHQ is the processor. A written data processing agreement is available on request: email info@cleanhq.se and we send it.

How we handle personal data is described in our privacy policy.

We provide the services with care, and we stand behind the commitments in these terms: the 24-hour support reply and the 24-hour fix.

Beyond what is expressly agreed here or in your quote, we give no further warranties. Our liability is limited to the amount you paid for the relevant engagement, to the extent the law allows.

Swedish law applies. Questions about these terms: info@cleanhq.se.